Arena FAQs

Accessible seating is available for all events.  Please visit our Accessibility page for details. 

Capital One Arena is located 601 F ST NW, Washington, DC 20004. The arena is closest to the Gallery Place Metro stop and a few blocks away from the Metro Center stop. 

For the safety of all guests, aisles must be kept clear at all times.  Please follow the directions of the event staff assigned to your ticketed areas and refrain from standing in the aisles. 

Capital One Arena strives to present a family–friendly environment for every guest. Capital One Arena promotes responsible use of alcohol with the following polices: 

Any guest who appears to be 40 years of age or younger will be required to provide appropriate proof of age with one of the following forms of identification:  

• Valid United States Driver’s License 
• Valid US State or Federal Government issued ID 
• Valid US Passport and/or passport card 
• US Military ID 
• Valid Foreign Passport 

Guests may not possess or purchase more than two (2) alcoholic beverages at a time. 

All concession stands will discontinue serving alcohol at the start of the fourth quarter for Wizards games and start of the third period for Capitals games. 

For non–sporting events, alcohol cut–off times will be determined by Capital One Arena management. 

Alcohol of any kind may not be brought into or removed from the arena. 

A person exhibiting visible signs of intoxication will not be permitted into the arena. 

Any guest who exhibits behavior that distracts or interferes with another guest’s enjoyment of the event may be removed from the arena. 

Alcohol will not be served to any underage person or visibly intoxicated guest. 

Alcohol beverage sales may be prohibited at the discretion of management. 

Animals or pets of any kind are prohibited except for trained service animals. Service animals are welcome inside of the Capital One Arena and must always remain on a leash or harness. Please visit our Accessibility page for details. 

Capital One Arena offers assisted listening devices to guests free of charge.  Receivers are available at Guest Services located at Section 102. A valid government–issued ID will be held until the device is returned. These devices are available for all games and events where the house sound system is used. For more information please refer to our Accessibility Page.

Capital One Bank ATMs are located at Section 112, 400, and 420 on the concourse.  

Capital One Arena is now a cashless venue. Reverse ATMs are located next to Guest Services on the 100 and 400 level.  This will allow fans to load cash onto a debit card valid for in-arena purchases.    

Most bags, backpacks, and large purses are not permitted inside Capital One Arena. Guests may bring: 

• Wallet-size clutches no larger than 4" x 6"  

• Medical bags and parenting bags no larger than 14" x 14" x 6"  

All permitted bags are subject to security screening. Guests bringing a medical or parenting bag should enter through the Capital One Cardholder Entrance located at the corner of 6th Street and F Street.

Capital One Arena is committed to creating a safe and unobstructed view for fans during games. For the safety of all guests, while the game is in play during a hockey or basketball game, guests must wait at the top of the aisle, or bottom of stairs, until play has stopped to go to their seat. The portal ushers will let guests know when the puck/ball is in play. Guests refusing to comply with this rule may be ejected from the facility. 

All guests are encouraged to remain physically distanced from other guests while waiting in the portals when the ball/puck is in play.  

Birthday Certificates are available during Capital and Wizards games at Guest Services locations across from Section 102 and Section 402. 

View more information on booking an event.

The Box Office is located at Gallery Place, adjacent to Clyde’s Alley Bar.   Please visit our Box Office page for more information including hours of operation.  

Video recording is strictly prohibited, and video cameras, camcorders, Go Pros and Contour cameras are not allowed. Monopods, tripods, and selfie sticks are also not allowed at Capital One Arena. Camera policies vary by event type.  

For Capitals, Wizards, and Georgetown games: Guests are allowed to bring in point and shoot and SLR type cameras.  

For concerts and other events: The camera policy for each event is determined by the event and is subject to change. Please contact Capital One Arena at 202-628-3200 ext.0 or refer to the Know Before You Go email and, on the website, to learn what the camera policy is for your specific event. SLR type cameras, cameras with detachable lenses, professional style cameras, or video cameras are not allowed for concerts.  

View more information on our Code of Conduct.

We welcome all feedback as part of our Monumental Memories program. We encourage guests to share their experiences with us.  Please click here to submit your feedback. 

View all concession locations.

As part of a continued effort to improve the guest experience by increasing the speed of service, Capital One Arena is now a cashless venue.  Credit cards, debit cards and contactless payment through smartphone apps will be the only form of payment that will be accepted at concessions, retail locations and vendors/hawkers.  Using contactless payment is a fast, safe and secure way to pay.  Reverse ATMs are located next to Guest Services on the 100 and 400 level.  This will allow fans to load cash onto a debit card valid for in-arena purchases.

Capital One Arena Box Office, concession stands, parking garage and retail locations accept Visa, MasterCard, American Express, and Discover credit/debit cards.  Special discounts at the concessions stands and Team Store may apply when you use your Capital One Credit Card.

Guests who pledge not to drink alcoholic beverages during NBA or NHL games may sign up to be entered for promotional giveaways and prizes. 

Washington Capitals Designated Driver Program
Washington Wizards Designated Driver Program

All guests must always maintain reasonable and appropriate behavior during their visit.  Guests who violate building policies, display disorderly conduct and/or create disturbances may be ejected from the event, barred from the building or arrested.  Guests who are ejected, barred or arrested will not receive a refund or compensation for their loss.  Please see our Security Policy for more information. 

To request an in–kind charitable donation from the Washington Capitals, Washington Wizards, Washington Mystics, or Capital City Go-Go, please click here.

Generally, doors open one hour prior to the event start time. Please check the Event Calendar for more details on each event. 

All guests are required to always wear a shirt and shoes for their own safety. Capital One Arena reserves the right to deny entry to guests wearing clothing displaying offensive text, content or images. 

Electronic cigarettes and vapes are not permitted in the arena at any time.   

Capital One Arena is committed to providing a safe and enjoyable experience for all our guests and staff.  Emergency response procedures have been developed to address emergency situations that may arise in the building and in the surrounding areas that might alter arena operations. In the event of an emergency, please notify the nearest event staff member for assistance.  All event staff are trained in emergency and evacuation procedures, in the event of an emergency or evacuation please follow the event staff directions.   

Capital One Arena strives to create Monumental Memories for our guests. If you would like to recognize one of our team members, please send us an email or submit your feedback.

All guests are subject to search prior to entry.  Staff will conduct visual and metal detection inspections to detect prohibited items to ensure the safety of all guests.   

Guests are encouraged to arrive early to ensure timely entry into the arena. 

Capital One Arena also recommends the following tips to help expedite entry into the venue: 

• Open jackets and remove hats before walking through the magnetometer. 
• Remove the following items from pockets – metal objects, keys, phones, electronic devices and cameras. 

Ticketed guests needing a wheelchair or special escort to their seats can request an escort upon arrival by speaking with any team member. View further information regarding our accessible seating services.

Exit/Re-Entry is allowed during Capitals, Wizards and Georgetown games to access the Box Office & Team Store at our Gallery Place entrance only. Exit/re-entry for guests attending concerts is not allowed. All guests that exit the facility after their original entry scan will be required to purchase a new ticket to re-enter the building during concerts. 

For the safety and security of all guests, ski masks, non-medical face coverings, or similar items that conceal identity are strictly prohibited inside the building.

Any guest wearing a ski mask or non-medical face covering will be asked to remove it immediately, and refusal to comply will result in removal from the building.

Capital One Arena has Family Restrooms located across from Sections 214, and 432. 

Capital One Arena utilizes an in–event texting service, allowing guests to text questions and concerns to building management and without having to leave their seat. Guests may text the keyword “MSE”, then a [space], then the issue and building location to 240-COA-HELP (240-262-4357). Standard carrier text messaging and data charges may apply. 

Capital One Arena has medical professionals on–site to assist with medical needs and emergencies. Guests in need of emergency medical attention should contact the nearest staff member for assistance.  First Aid stations are located at Section 109 and Section 409. 

The distribution of promotional items, flyers, printed materials or product samples is not permitted without written consent from Capital One Arena and/or its tenants. This includes inside or the immediate area surrounding the venue.

Guests are not allowed to bring in outside food and beverages (including alcoholic beverages) for any games, concerts or events. Guests may bring in one empty plastic water bottle per person for their personal use. Guests with special dietary restrictions may contact the Guest Relations department via email prior to their visit for assistance.  View more information regarding our concessions options. 

Capital One Arena does not allow any gifts inside the building. 

Please see the Capital One Arena Code of Conduct for more information on disturbances. Any fan that interferes with the performance/competition will be subject to ejection and/or arrest.  

Representatives are ready to assist you with any questions or concerns you may have at our two Guest Services locations in Capital One Arena. Please see our main Guest Services locations on the first level across from Section 102 or on the fourth level across from Section 402.  

The team members at these locations are also able to assist with the following items: 

• Capital One Arena maps, club locations, concessions locations, etc. 
• Clarifying arena policies and procedures 
• Lost and Found 
• Lost Children/Parents 
• Stroller and wheelchair storage 
• Seating assistance for guests with disabilities
• Sensory bags and sensory room access

Capital One Arena is located in the Chinatown neighborhood in NW DC. Please visit our Hotels page for more information on hotels within a few blocks of the arena. 

Capital One Arena reserves the right to deny entry to guests who appear to be intoxicated or otherwise unable to safely participate in the event. Any guest causing a disturbance during the event will be asked to leave the facility and may be subject to a barring notice and/or arrest.

Laptops and Tablets (i.e. iPads, TouchPads, etc.) are permitted inside Capital One Arena for all Capitals, Wizards, and Georgetown Hoyas games. For all other events, laptops, and tablets may not be allowed based on that specific event’s security protocols. In all situations, laptops and tablets may be used only as long as they do not cause a disturbance or block the view of other guests. Please note, the bag size limitation of 4"x6”, no backpacks and/or no hard sided briefcases does apply. During the security screening process, guests may be asked to turn on the device prior to entering the facility. For event specific information, please email COA Guest Relations

Lost children/individuals should be taken to the nearest Usher or Security Guard. If you become separated from your child or guests, please proceed to one of our Guest Services locations (across from Section 102 or Section 402) for further assistance. 

Please fill out this form if you believe you lost an item at a recent event.   

During events, any found items should be turned into the Guest Services at section 102 or 402.  

Guests who have lost their items while visiting Capital One Arena are encouraged to visit Guest Services at section 102 or 402 before the end of the event. After the event, all lost and found items will be taken into storage. Lost and found items will be held for 15 calendar days after the event.  

For information on team mascots and appearances, please view the following information: 

Washington Capitals Slapshot

Washington Wizards G–Wiz 

All birthday and anniversary message requests are processed through the individual teams for that particular event.  This service is not available during non–team events.  

Washington Capitals  

Washington Wizards 

Georgetown Hoyas  

We are located at the Gallery Place/Chinatown Metro Stop on the Red, Yellow, and Green Metro Lines. To plan your trip, visit wmata.com. 

All tickets are now Mobile Entry only.  No print at home PDFs will be accepted. View more information on Mobile Entry. If a guest has received a printed ticket issued from the Box Office, it will be accepted.  

Interested in singing the National Anthem before a game?  Please contact Washington Wizards Game Entertainment Department.

Noisemakers may not interrupt the event and may not be permitted into the venue. 

Capital One Arena, in partnership with MedStar Health, has recently installed two Mamava Lactation pods which are located at the F-Street elevator landing across from sections 200 and 400, with our ADA accessible pod stationed on the 200 level. Mamava pods are designed with seating, outlets and additional features to provide privacy and comfort to nursing mothers during games, concerts, and events. 

Baby changing stations can be found in all men’s, women’s and family restrooms. 

Capital One Arena welcomes enthusiastic fans but must reserve the right to refuse admittance to any event if a guest has exposed, painted body parts or might cause damage or destruction to building, seats and or property. 

Click here to visit our Parking page.

You can find chargeFUZE portable phone charging kiosks throughout the arena that allow guests to rent a portable mobile power bank to be used anywhere in the arena and returned to any location on site. chargeFUZE power-banks are built in to include charging cables for iOS, Android, and other devices.  

You can find chargeFUZE stations at the following locations within Capital One Arena:   

• 100 Level – Across from Section 102/103 (near Guest Services) & across from Section 115 (next to Planholder Hub) 
• 200 level – Outside Section 202 across from Caesars Sportsbook & outside Section 220 (just outside Ultra Club) 
• 300 Suite Level – Across from Suites 306 and 345 
• 400 Level – Across from Section 403/404 (near Guest Services) and across from Section 423

To find the nearest pick up and drop off location, download the chargeFUZE app, ask a member of Guest Services, or simply scan the QR code on any chargeFUZE station when you see one. 

202–628–3200

Please press zero (0) for the operator during business hours. 

Including, but not limited to:

• Weapons (guns, knives, chains, spikes, projectiles, tasers, mace/pepper spray). 
• Balloons. 
• Cans, bottles, or coolers.* 
• Outside Food and Beverage.** 
• Illegal drugs or drug paraphernalia. 
• Gambling paraphernalia.
• Laser pointers. 
• All luggage, roller bags, backpacks, hard-sided bags/briefcases, and purses.  Wallet-size clutches no larger than 4” x 6” and medical bags and parenting bags no larger than 14" x 14" x 6" will be permitted.  All bags permitted are subject to security screening.  If you are bringing a medical or parenting bag, please use the entrance on the corner of 6th and F street.     
• Monopods, tripods or poles. 
• Selfie sticks, selfie lights, or other detachable lighting sources.
• Noisemakers such as can-operated air horns, sirens, kazoos, whistles (except Birdie personal safety alarms).
• Pets (other than service animals). 
• Sticks or poles. 
• Wrapped gifts.
• Ski masks, face coverings or similar items that conceal identity
• Video and audio recording devices.  
• Any other item deemed prohibited by Capital One Arena. 

* Capital One Arena does allow one plastic empty water bottle per guest.  

** Guests with special dietary restrictions may contact the Guest Relations department at coaguestrelations@monumentalsports.com prior to their visit for assistance.  

We reserve the right to confiscate any prohibited item found inside the arena. Please check the event page for any specific and/or additional prohibited items for your visit. 
Capital One Arena will not check or store any prohibited item. 

Pucks that go into the seating areas during hockey games may be kept by the guest who catches the puck. Please note that while protective netting is put in place at each end of the rink, pucks may still go into the stands. The hockey pucks are made of 100% vulcanized rubber and are chilled. When these pucks go into the stands they can cause serious injuries, please stay alert at all times. 

50/50 Raffles take place at select Capitals and Wizards games, giving fans a chance to win cash prizes while supporting Monumental Sports & Entertainment Foundation and its programs. View more information and past game winning numbers. 

We encourage our guests to place their cans and plastic bottles in the recycling bins stationed throughout the arena. 

Exit/re-entry is allowed during Capitals, Wizards and Georgetown games once the event begins at our F St. entrance only. Exit/re-entry for guests attending concerts is not allowed.  All guests that exit the facility after their original entry scan will be required to purchase a new ticket to re-enter the building during concerts.

Capital One Arena has a policy of no exchanges or refunds for tickets to all events. Please visit the Box Office page for more information. 

Capital One Arena reserves the right to refuse items which may cause a danger or disruption to the event or to other guests, or which are in breach of building policies and/or the list of prohibited items. Any guest who declines to be searched or is in possession of prohibited items may be denied entry or ejected from the facility. Please also reference the Capital One Arena Code of Conduct. 

Capital One Arena consults with local law enforcement agencies on a continual basis. Some of the security measures in place will be apparent to patrons and some will remain unseen and undisclosed.  

Selfie Sticks are NOT permitted inside Capital One Arena at any time. 

Capital One Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs.  We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training. 

Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services locations located at Section 102 and 402. Please visit our Accessibility page for more details. 

Service animals are permitted at Capital One Arena.  Please see the Accessibility page for more information. 

Unless otherwise specified by teams or event management, guests are welcome to bring small signs, posters and flags for events. Banners are not allowed.  

The following guidelines apply: 

• Item must be related to the event 
• Item may not be attached to a stick/pole  
• Item may not obstruct any sponsor/building signage  

• Item may not be attached, hung, taped or draped over any part of the building  
• Item may not be commercial in nature  
• Item may not contain or display obscene/offensive language and/or pictures, as determined by Capital One Arena Management  
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests, interrupt the experience of other guests, or create a safety hazard  
• Signs must be constructed of paper, fabric or poster board materials 

• Signs may not be constructed of or contain plastic, wood, metal, glass or any material that can be used as a weapon 
• Item may not be commercial or political in nature 

Capital One Arena is a smoke–free and vape-free facility. Guests who violate this policy may have materials confiscated or be subject to ejection. Smoking is permitted 25 feet from our building. 

Guests are allowed to stand during an event, provided they are only occupying the area in front of their ticketed seat and not disturbing guests around them.  Standing in the aisles and/or on chairs is strictly prohibited. 

Strollers are permitted on the concourse and in our Executive Suites. Strollers are not allowed in the seating bowl and must be checked at Guest Services at Section 102 or 402. 

For Suite information, please visit our Premium Seating Section. 

Grilling, open flames, food preparation, and consumption of alcoholic beverages is strictly prohibited in the Capital One Arena Garage. 

The entrance to the Team Store at Capital One Arena is inside the Gallery Place Atrium. The Team Store is currently open Tuesday through Saturday, 11 am to 5 pm.During Washington Capitals and Washington Wizards games, merchandise will also be available to purchase at kiosks on the concourse. 

Capital One Arena utilizes an in–event texting service, allowing guests to text questions and concerns to building management anonymously and without having to leave their seat. Guests may text the keyword “MSE”, then a [space], then the issue and building location to 240-COA-HELP (240-262-4357). Standard carrier text messaging and data charges may apply. 

Collapsible umbrellas are allowed inside Capital One Arena. Long or golf umbrellas are not allowed. 

Audio and Video recording is strictly prohibited at Capital One Arena. Video cameras, Go Pros, Contours, and any other type of audio or video recording devices are not permitted. Monopods, tripods, and selfie sticks are also not allowed into Capital One Arena. 

Drinking fountains are located at Section 103, 113, 403, 413, 419, & 431. 

Ticketed guests needing a wheelchair or special escort to their seats can request an escort upon arrival by speaking with any team member. View further information regarding our accessible seating services.

Complimentary Wi–Fi is available to all guests at the Capital One Arena. Select the network “MSE–Fan Access” and accept the Terms and Conditions in your browser for seamless internet access inside the arena. 

Will Call is located at the Box Office at Gallery Place, adjacent to Clyde's Alley Bar.