Capital One Arena Management is committed to providing a safe and enjoyable experience for all guests. To help ensure this, guests who choose not to adhere to this Code of Conduct will be subject to ejection without a refund.

Guests are encouraged to report any inappropriate behavior to the nearest Guest Relations team member or text keyword "MSE" to 69050 with the issue and location.

  • Guests shall be respectful to players, team staff, officials, Capital One Arena staff and other attendees
  • Guests shall not interfere with the event, performers, or athletes in any way
  • Guests shall sit only in their ticketed seat location and must show their ticket upon request
  • Guests who consume alcoholic beverages shall do so in a responsible manner
  • Obscene or indecent messages on signs or clothing will not be permitted
  • Capital One Arena is a non-smoking facility and guests may only smoke in designated smoking areas
  • Guests shall refrain from using foul/offensive language, obscene gestures and engaging in behavior detrimental to the experience of other guests
  • Guests who engage in disruptive behavior including fighting, throwing objects, or attempting to enter the playing surface, stage or restricted areas will be ejected from the building
  • Guests may not block aisles, stand on seats or other building structures
  • Guests shall comply with requests from arena staff regarding arena operations and emergency procedures

Please refer to the NBA and NHL Code of Conducts for additional information.