Mobile Entry

No.  Print at home tickets of any kind are not valid and cannot be used to gain entry.

No.  PDF’s are no longer valid tickets, in any form.

When purchasing tickets through Ticketmaster the only delivery option will be mobile delivery. 

• If the purchaser does not have a smart phone, but someone else in the party does, the purchaser can log into their account online at Ticketmaster.com and transfer their tickets to the other person in their party.  That person must go into their email and ‘accept’ the tickets, at which point they will be moved to this person’s account.  Then at the event the tickets can be pulled up on that person’s phone.
• If the purchaser does not have a smart phone, and no one in the party will have a smart phone when attending the event, the purchaser can bring their photo ID and account number to the box office the night of the event and the box office can print tickets

Purchaser:

1. Open the Capital One Arena App and access your Ticketmaster Account Manager.

2. Log in and select My Events.

3. Choose the event, then select Transfer.

4. Select the ticket(s) you’d like to transfer.

5. Enter the attendee’s email address or mobile phone number and complete the transfer.

Person Attending:

1. Open the email or text message from Ticketmaster and select Accept Tickets.

2. Log in to your Ticketmaster account, or create one if needed. The tickets will then be added to your account.

3. Before arriving at the arena, add your tickets to your Apple Wallet or Google Pay for easy entry.

Have the person who purchased the tickets transfer them to the guests who are arriving lseparately.

Purchaser:

1. Open the Capital One Arena App and access your Ticketmaster Account Manager.

2. Log in and select My Events.

3. Choose the event, then select Transfer.

4. Select the ticket(s) you’d like to transfer.

5. Enter the attendee’s email address or mobile phone number and complete the transfer.

Person Attending:

1. Open the email or text message from Ticketmaster and select Accept Tickets.

2. Log in to your Ticketmaster account, or create one if needed. The tickets will then be added to your account.

3. Before arriving at the arena, add your tickets to your Apple Wallet or Google Pay for easy entry.

We don’t recommend it.  If it’s a PDF it will absolutely not be valid, whether printed or on your phone.  If someone transferred you the ticket from their Ticketmaster Account, and you followed the steps to accept the ticket, and the ticket now lives in your Ticketmaster account, then you should be able to pull up that mobile ticket on your phone.

Tickets purchased at the box office will also be delivered electronically. We will ask you for your cell number and email address. Your cell number will be used to text your tickets, and keeping your email address on file will help us to contact you should an event be postponed or cancelled. Once you receive the text, click on the link received and it will open your tickets. If you purchase tickets for an event happening that day simply show tickets at the door. If you purchased tickets for a future event, you can click on ‘manage’ at the bottom of the ticket, log into your Ticketmaster account, and save the tickets to your Ticketmaster account for easy access at the event. No trying to find a text message or hoping you didn’t delete it, simply log into your Ticketmaster account and there it is. You can also save tickets to your Apple Wallet or Google Pay app for easy access.

Access your tickets through Ticketmaster Account Manager in the Capital One Arena App.

• Open the Capital One Arena App and tap Tickets on the homepage to access Ticketmaster Account Manager.

• Sign in and select your event.

• Tap View Ticket to access your tickets.

• For the easiest entry experience, add your tickets to Apple Wallet or Google Pay before arriving at the arena.

• Present your barcode at the entrance for scanning.