The Box Office is located at the F Street Entrance of Capital One Arena, next to Caesars Sportsbook.

Box Office Hours

Non-Event Days:

Monday - Friday: 12:00 pm to 4:00 pm

Saturday - Sunday: CLOSED


Event Days:

Monday - Sunday: Opens at 12:00 pm. Closing time varies per event.


*Hours subject to change 

How to Buy Tickets

Tickets for Capital One Arena events may be purchased online via Ticketmaster or at the Box Office. 

Who Needs Tickets

Children 3 years and older are required to have a ticket for all basketball and hockey games, as well as the Harlem Globetrotters. For Monster Jam, all children 2 years and older require a ticket. Some family shows have a different age limit for tickets, please check the event details page for specific information. 

Acceptable Forms of Payment

We accept the following forms of payment: VISA, Mastercard, American Express, Discover, Alipay, and cash. No checks will be accepted. There are no refunds or exchanges on any ticket purchased for Capital One Arena concerts, games or events. If a show or event is canceled or rescheduled, refunds are available at the original point of purchase. 

Capital One Arena cannot guarantee the validity of any ticket purchased from an unauthorized source. 

Mobile Entry Only

No print at home PDFs will be accepted for entry.  View more information on Mobile Entry.

Contact Us

For ticketing inquiries (including ADA seating, general questions or refunds for postponed and/or cancelled events), please email If you purchased tickets at the Box Office, please include photos of your tickets and the credit card receipt. 

Capital One Arena Box Office - 202-628-3200 

Accessible Seating Office - 202-661-5065 

Ticketmaster Customer Service - 800-653-8000